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Amazon could launch furniture, appliance assembly service


Amazon’s drivers may be tapped to assemble big purchases.


James Martin/CNET

Amazon could soon offer a service that assembles customers’ furniture and appliances once orders arrive at people’s homes, according to a Friday report by Bloomberg. The e-commerce giant will roll out the service in Virginia and two other markets, people familiar with the matter reportedly told Bloomberg.

The service would allow Amazon to compete with other retailers that already have similar offerings, such as Wayfair, Best Buy and Home Depot, the publication notes. Amazon declined to comment.

Drivers would reportedly unpack and assemble purchased items and take them back if customers aren’t happy. They could also install washing machines, dishwashers and other appliances, people familiar with the matter reportedly said. 

Amazon currently offers Amazon Home Services in some cities, through which customers can hire contractors to assemble furniture or other products like grills and treadmills. This new offering would reportedly make delivery cheaper and simpler for the company to manage. 

It seems not everyone is thrilled about the prospect, including drivers. Some worry there isn’t sufficient training to complete these tasks, while others say the assembly service could slow down deliveries, according to Bloomberg.

See also: Prime Day 2021: Dates, deals and a new rumor for the big Amazon event



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