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T-Mobile rolls out in-store repairs at 500 locations in the US



Sarah Tew/CNET

T-Mobile is gearing up to offer same-day, in-store mobile device repairs, the carrier said Thursday. The in-store service begins Nov. 1 at 500 T-Mobile retail locations across the US, with additional sites expected to follow. Technicians from the mobile insurer Assurant will handle the repairs, T-Mobile said in a blog post. 

“Repairs will be completed with some of the most highly credentialed mobile repair technicians in the industry — that use only manufacturer-approved parts and are committed to fast and reliable service,” T-Mobile said.

Additionally, T-Mobile subscribers who pay extra for the carrier’s Protection features each month will be able to make up to five in-store repair claims a year. The $7-a-month add-on already covers devices against theft and accidental damage, and includes live tech support and priority upgrades.

Once the in-store repairs are up and running, customers will be able to schedule an appointment via T-Mobile’s store locator.



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